Return & Refund Policy

Brand: Trendscutter
Last updated: 01/05/2026

Thank you for shopping with Trendscutter. We strive to ensure every customer has a great experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

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1) Return Window

You may request a return within 30 days of receiving your item. Return requests submitted after 30 days may not be accepted.

2) Return Eligibility

To qualify for a return, items must meet all of the following conditions:

• Item must be unused, unworn, and unwashed
• Item must be returned in original packaging with all tags and accessories
• Proof of purchase (order number or receipt) must be provided

Returns that do not meet these criteria may be rejected.

3) How to Request a Return

1. Contact us at info@trendscutter.com with your order number and reason for return.
2. Our support team will review your request and provide return authorization instructions.
3. Do not send items back without approval — unauthorized returns may not be processed.

4) Return Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.
• We strongly recommend using a trackable shipping service.
• TrendsCutter is not responsible for lost return shipments.

5) Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery at info@trendscutter.com and include clear photos or videos. Once verified, we will offer an appropriate solution, such as a replacement or refund.

6) Exchanges

We do not offer direct exchanges.

If you wish to exchange an item, please return the original item following our return process and place a new order for the desired item once your return is approved. This ensures faster processing and accurate inventory handling.

7) Refunds

• After we receive and inspect your return, you will be notified of the approval or rejection of your refund.
• Approved refunds will be issued to the original payment method within 10 business days.
• Processing times may vary depending on your bank or payment provider.

If you have not received your refund after 15 business days from approval, please contact us.

8) Non-Returnable Items

The following items are not eligible for return, unless otherwise stated:

• Final sale or clearance items
• Personal care items, underwear, or hygiene-sensitive products
• Gift cards
• Items marked “non-returnable” on the product page

9) Contact Information

Email: info@trendscutter.com
Phone: +44 7933 067862
Address:
71–75 Shelton Street
Covent Garden
London, England
WC2H 9JQ
United Kingdom

10) Policy Updates

This Return & Refund Policy is available on our website and may be updated at any time without prior notice. Continued use of our site indicates acceptance of the current policy.